Catholic Syrian Bank

1. Redressal of Complaints

In case of any complaint, the matter may be first brought to the notice of the concerned Branch Manager for immediate redressal. Branch addresses are available under the ‘ Branch Network ‘ menu.

If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the nodal officers of Zones concerned. The addresses of the nodal officers are available under the ‘ Controlling Offices ‘ menu.

If the complainant still feels unsatisfied with the responses received, he can address his complaint to the Bank’s designated Nodal Officer at Head Office (The First Name & Address specified in “Complaint Redressal menu”) who deals with customers’ complaints / grievances giving full details of the case.

After exhausting all the above machinery / channels, if the customer is not satisfied, he may write to Head Office and even after this, if he is not satisfied, he is free to take recourse to the following:

v	The Banking Ombudsman located in State Capitals under Banking Ombudsman Scheme, 1995/2006.

v	The District Consumer Forum under Consumer Protection Act, 1985.

Anonymous complaints will not be entertained.

2. For ATM related queries and Lost Cards

Email : atm@csb.co.in
Phone(switch Center) : 0484 - 6451631, 2368032

3. General Queries

You may contact us at our Head Office, Planning & Marketing Department.

Email: planning@csb.co.in