Banking Codes and Standards Board of India (BCSBI)

BCSBI has in collaboration with the Indian Banks' Association (IBA), evolved two codes - Code of Bank’s Commitment to Customers and the Code of Bank’s Commitment to Micro and Small Enterprises - which set minimum standards of banking practices for member banks to follow when they are dealing with individual customers and micro and small enterprises. The BCSBI Codes have been accepted by CSB as a commitment of minimum standards of customer service.

Code of Bank's Commitment to Customers 

  1. English
  2. Malayalam
  3. Hindi
  4. Other regional Languages

Code of Bank's Commitment to Micro & Small Enterprises

  1. English
  2. Malayalam
  3. Hindi
  4. Other Regional Languages

Statement of Changes made in MSE Code 2015 from MSE Code 2012