How do I know whether my PC is safe?
If you are judicious in opening email attachments and have the up to date anti-virus software on your PC and have turned off the file sharing option on your operating system (unless you need it for use in an office or home network) then your PC is reasonably safe. Try not to leave the PC connected to the Internet when it is not in use. It is advisable to install firewall if you have a permanent connection e.g. broadband access. As a further measure, make sure you keep back up copies of important information on floppy disk, CD-ROM or another storage device so that you can retrive your data in the event of virus attacks or computer break down.
How can I ensure the web page is secured?
There are two general indications of a secured web page:
- Check the web page URL
Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, the web page address over a secure connection begins with "https" - note the "s" at the end.
- Check for the "Lock" icon
There is a de facto standard among web browsers to display a "lock" icon somewhere in the window of the browser (NOT in the web page display area!).
Click (or double-click) on this to see details of the site's security.
Be diligent to distinguish the right padlock symbol because some fraudulent web sites are built with a bar at the bottom of the web page to imitate the lock icon of your browser!
What is a Digital Certificate and how does it help to ensure security?
Digital certificates are issued by certification authorities to authenticate a Web site or elements of Web sites. The certificate identifies the originator of the site, or element, and verifies that it has not been tampered with. When your Web browser is presented with a certificate, it will check to whether the certificate is issued by a legitimate certification authority. If there is a match, your session will continue. Otherwise, your browser will issue a warning and your safest action is to cancel your activity
What's my role in enhancing security of my online banking experience?
- Always ensure your PC is updated with latest anti-virus and operating system patches.
- Install personal firewall and anti-spy ware to protect your PC from internet attacks.
- Change your online banking passwords periodically say every month.
- Report any suspicious or fraudulent e-mail/sites to the bank immediately.
- Always read the online security tips provided by the bank from time to time.
Can other people view my personal information when I am using the Internet?
Others will not be able to view your information, if a secure session is established and the information is encrypted during transmission. However, you should be aware that some Web browsers will store information on your computer even after you have finished conducting your online activities, this is called caching. Therefore, you should close your browser once you have finished using the Internet, particularly if you visit secure sites to conduct financial transactions, check account balances or view any other information that you regard as private and confidential.
How is my information transmitted safely over the Internet?
Web browsers use standard security protocols like SSL, and S-HTTP to enable private information to be transmitted safely over the Internet. When you visit a Web site with the SSL protocol, a secure connection is created between your computer and the Web site server you are visiting. Once this connection is established, you can transmit any amount of information to the Web server safely. In contrast, the S-HTTP is designed to transmit individual messages.
How can I recognise a scam e-mail?
Without using additional measures such as a digital signature, it is easy for fraudsters to imitate e-mails. But that doesn't mean you can't recognise scam e-mails. Cyber-criminals often place alarming, enticing or exciting subjects in their e-mails with the hope of tempting you to respond impulsively and divulge the requested information. So, always take your time to read the e-mail carefully. In case of doubt, it is better not to respond. If you do choose to respond, always first check that the mail is genuine by contacting the company that is the found to be the apparent sender by telephone, for instance.
What is phishing?
'Phishing' refers to the practice of fraudsters 'fishing' for your details in order to find out and misuse your sensitive personal and financial information. Criminals may, for instance, make identical copies of existing corporate websites, or send scam e-mails to elicit a response from you and trick you into divulging your personal information.
What is a firewall and how does it protect my information?
One of the security mechanisms we use to protect our systems and your information is called a firewall. Our firewalls use a combination of industrial strength computer hardware and software that is designed to securely separate the Internet from our Internal Web servers, computer systems, networks and databases.
What is a worm?
A worm is a virus that does not infect other programs. It makes copies of itself, and infects additional computers (typically by making use of network connections) but does not attach itself to additional programs; however a worm might alter, install, or destroy files and programs.
How do I install new CSB Mobile Banking App?
Where can I access new CSB Net Banking platform?
Are the new CSB Mobile and Net Banking platforms separate services?
No, both CSB Mobile and Net Banking are part of a unified Omni-channel platform in the new arrangement, offering a seamless and consistent experience across both the channels. You may find certain functionalities available in Mobile Banking but not in Net Banking and vice-versa which has been facilitated considering best performance and user experience. If UserID is blocked/locked in one channel, the other channel will also be blocked/locked for your security.
What credentials are needed to login to Mobile Banking?
You can login to Mobile Banking using your Customer ID and MPIN.
What credentials are needed to login to Net Banking?
You can login to Net Banking using your Customer ID and Password.
I am an existing CSB Mobile/Net Banking Customer having User ID. Where do I get Customer ID?
Please note that your Client ID will be your Login ID which you can use to login to new CSB Net Banking and Mobile Banking platforms.
How to get my Customer ID via Mobile Banking?
You can click on Forgot Customer ID menu in Pre-Login section of Mobile Banking and follow the process to Retrieve the Customer ID by authenticating yourself.
How to get my Customer ID via Net Banking?
You can click on Forgot Customer ID menu in Pre-Login section of Net Banking and follow the process to Retrieve the Customer ID by authenticating yourself.
I am an existing CSB Net Banking Customer with Single Customer ID, whether my existing Password can be used for login?
Yes, you can use your existing CSB Net Banking Password for first login and post verification, system will prompt you to set a new Net Banking Password.
I am an existing CSB Net Banking Customer with More than One Customer ID. How do I login to new CSB Net Banking platform?
Please note that you’ll need to Create a new Net Banking Password for login as your existing Password will not work. You can click on Forgot Password link in Pre-Login section of Net Banking and follow the process to Create/Reset Password.
I am an existing CSB Mobile Banking Customer. How do I login to new CSB Mobile Banking App? Note: For Customers with Single or Multiple User IDs
Please note that your existing MPIN will not work in new CSB Mobile Banking App. You will need to Create a new MPIN to login. You can click on Forgot/Create MPIN link in Pre-Login section of Mobile Banking and follow the process to Create/Reset MPIN.
How to create my Mobile Banking App MPIN
You can click on Forgot/Create MPIN link in Pre-Login section of Mobile Banking and follow the process to Create/Reset MPIN.
How to create my Net Banking Password
You can click on Forgot Password link in Pre-Login section of Net Banking and follow the process to Create/Reset Password.
Best Practices for Setting MPIN for Mobile Banking
MPIN shall be 6-digit long | Last 3 MPIN shall not be accepted for MPIN Creation | Any sequential numbers shall not be accepted (example: 1234, 4321 etc.) | Any repetitive numbers (example: 1111,2222 etc.) shall not be accepted | Do not use MPIN which is common or easily identifiable.
Best Practices for Setting Password for Net Banking
Password should have 8-15 characters | Should have Minimum One Uppercase character | Should have Minimum One Lowercase character | Should have Minimum One Special character. Allowed special characters are @#$ | Should not contain successive characters more than 4 | Should not contain repetitive characters more than 4 | Should not be a common password.
Can I login to Mobile Banking App using Net Banking Password?
No, you will not be able to login to Mobile Banking App using Net Banking Login Password.
How will I access my existing and active beneficiaries in Mobile and Net Banking Channels
Your existing and unique Beneficiaries linked to your Customer ID will be made available in new CSB Mobile and Net Banking Channels under the same Customer ID.
How do I change my Transaction Limit?
You can change the transaction limit by navigating to Mobile or Net Banking Channel > Account Setting > Set Your Own Limit. Transaction Limit will be defined as per your allocated Segment and will be Inclusive of both Mobile and Net Banking. On first time login, you will be allocated a default transaction limit as per your segment. You can change (increase/decrease) this limit via Set Your Own Limit module as per your allocated segment limit.
Are Transaction Limit Changes on real-time basis?
Yes, any transaction limit changes done by you will be effected on real-time basis. You can change the transaction limit within your overall segment limit.
What will happen to my existing Standing Instructions created in old CSB Mobile and Net Banking Channels?
Your existing and active Standing Instructions (only based on Account Number and IFSC) created in old CSB Mobile and Net Banking will be made available in New Mobile and Net Banking Channels.
What will happen to my existing Debit Card Limits set via old CSB Mobile and Net Banking Channels?
Your existing Debit Card Limits saved in old Mobile and Net Banking Channels will be made available in New Mobile and Net Banking Channels.
In old Mobile and Net Banking Channels, I was availing Special Transaction Limits. Will I get the same in new platform?
Special Transaction Limit allocated to your linked Customer ID will be made available in new CSB Mobile and Net Banking Channels.
Whether I can view my existing online and offline Term Deposits in new platform?
Yes, your online and branch opened deposits linked to your Customer ID will be made available in new CSB Mobile and Net Banking Channels.
Whether my Joint Account will be available in new platform?
Yes, your Joint Accounts will be available in the new platform. For Joint Account with Equal Rights (e.g. mode of operation is Either or Survivor) all holders can register individually and access the Joint account for transactions. For Joint Account with Unequal Rights (e.g. mode of operation is All Jointly) all holders can register individually for new CSB Net/Mobile Banking and view the account but transactions cannot be done.
Whether my Proprietorship Account will be available in new platform?
If you are the Proprietor, you may login with your Individual Customer ID and access your Proprietorship account and make transactions. If you are unable to see the account, visit CSB Branch and request to link your Individual Customer ID as proprietor in the proprietorship account.
Whether my HUF Account will be available in new platform?
If you are the Karta, you may login with your Individual Customer ID and access your HUF account and make transactions. If you are unable to see the account, visit CSB Branch and request to link your Individual Customer ID as Karta in the HUF account.
What are the System Requirements to access CSB Net Banking application?
Hardware:
Computer with 500MHz processor or higher
64 MB RAM or higher
Internet connection of 1MBPS or higher
Software:
Microsoft Windows , Linux , Mac OS
What Type of Browser Can I Use to access Net Banking?
Mozilla Firefox 120.0 or above , Google Chrome 130.0 or above , Microsoft Edge or Internet Explorer 11
What should I do if my Internet Explorer frequently hangs?
If you encounter problems while accessing Internet Banking using mentioned browsers, you may need to upgrade your browser or update it with the most recent patches from to keep it running smoothly. Keeping your browser updated is likely to protect your computer better as the latest fixes and patches will address known security weaknesses.
How do I clear my browser cache?
To clear your browser cache:
Go to Browser Settings
Go to "Privacy and Security"
Click on "Delete Browsing Data"
Select Browsing History/Cookies and other site data/Cached images and filed
From Time Range, you can select the period you want to clear the data
What is 128-bit Secure Socket Layer?
SSL stands for "Secure Sockets Layer". It is a protocol designed to enable applications to transmit information back and forth securely. Applications that use this protocol inherently know how to give and receive encryption keys with other applications, as well as how to encrypt and decrypt data sent between the two.SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between the customer's computer and servers.
Some applications that are configured to run SSL includes web browsers like Internet Explorer and Netscape, email programs like GroupWise, Outlook, and Outlook Express, FTP (file transfer protocol) programs, etc. These programs are automatically able to receive SSL connections.
To send an SSL connection, however, or to open a secure connection, your application must first have an encryption key assigned to it by a Certification Authority. Once it has a unique key of its own, you can establish a secure connection with every other application that can "speak" the SSL protocol.
What is the reason for slow response when accessing CSB NeBanking?
The slow response you are experiencing could be due to the following:
- When you are not using the recommended browser, operating system and hardware
- When your ISP, Network or our system is facing intermittent slowness
Do I need extra software or hardware to use CSB NetBanking?
No extra software is necessary. You can access your CSB Bank accounts from any PC that has Internet access.
What is encryption?
Encryption is the process of scrambling data or information into a secret code that cannot be deciphered. This encrypted data is unscrambled only on reaching the right destination.
